Shipping

Shipping times vary from manufacturer to manufacturer and product to product. After making a purchase with us, the procedure to process your order from the moment you complete your purchase to the time it is delivered to your location is as follows:

• On receiving your order we first verify stock with the manufacturer.
  • In-stock orders are processed immediately and should leave the manufacturer’s warehouse in 24-72 business hours.
  • Orders with back ordered items are placed on hold while we conduct a search for viable replacements. When replacements are located the order then resumes processing and departure from the manufacturer’s warehouse.
• When items are booked and shipped with a freight carrier you will be emailed a tracking number to track your shipment.  Our team will also be tracking this order.  
• When an item is nearing your location, if your item was shipped via freight, you will receive a call from the shipper in order to schedule a time to have your furniture delivered.

  If we experience any delays in fulfilling your order, your Green Clean Designs Support Team will reach out with the most accurate timeline to ensure you are in the know.

  In the event a product is backordered or available for pre-order only, we will list the estimated ship date on the product page and during checkout. Backorder shipping timelines are subject to changes as we do our best to estimate the shipping date. We collect payment for pre-orders at checkout to reserve your spot in line. For updates on your pre-order, reach out at support@greencleandesigns.com.

Our Shipping Partners

All items are shipped via FedEx, UPS, USPS, or booked through a freight carrier for dock to dock. Keep in mind that Green Clean Designs isn’t in control of delays incurred by local couriers. That said, we understand the frustrations caused by delays on items in transit, so reach out to us at anytime if your product is stuck or hasn’t arrived, and we’ll work to help resolve the issue.

Shipping to PO Boxes
We’re unable to ship to P.O. boxes. Please reach out to us with any questions or concerns.

White Glove Delivery

Furnishing a large or corporate office? In most major markets around the US we offer White Glove Delivery from our door to yours. With a larger order, we can ship on a dedicated truck to reduce the likelihood of damage.  We can schedule your preferred date and our team will take care of delivery, assembly, and removing all packing materials. For corporate orders, we’ll take care of everything, including connecting with your landlord or building facilities manager to make sure we have everything we need to get you set up on time. Contact our support team to learn more about home white glove or corporate furnishing services.

Freight Forwarders, Off-Site Package Managers & Third Party Package Lockers:
If a freight forwarder, off-site package management or third party package locker is used, the following terms will apply:

Green Clean Designs won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to the freight forwarder, off-site package management or third party package locker. This means that we are unable to provide a replacement of, or refund for, any goods delivered to a freight forwarder, off-site package management or third party package locker. You should instruct the freight forwarder, off-site package management or third party package locker to refuse goods that arrive damaged, and goods lost after being received by them will be your responsibility.

How to Receive Your Freight Shipment

If your order included a design lay-out, we will mail out a few days before your shipment arrives, a large print and instructions on receiving the shipment. When your shipment arrives, you will be responsible for removing the pallets from the truck using a forklift or pallet jack unless Liftgate Delivery or White Glove Service were requested at the time of order. Liftgate Service includes unloading the palletized furniture from the truck to your driveway, parking lot, or street.

If you purchased Inside Delivery, please note that this is a threshold service. The carrier will bring the palletized boxes into the building or garage, provided you have a doorway large enough to accommodate the pallet and a flat path for entry. You will be responsible for moving the shipment to its end location. If you do not have a loading dock or forklift available to unload, Lift Gate Service will also be required for this kind of delivery.

If you require additional help moving your items within your building, please email or call us and we can get a custom quote put together for your area. White glove service is an available option during checkout, but additional fees may be required to complete this kind of delivery depending on your location. White Glove Service include removing the boxes from the pallet and taking them to the room of your choice. This is not an assembly service. If boxes need to be moved to a floor other than the ground level, a freight elevator is required.

After you place your order, you will receive a link to this page with your order confirmation, Sales Receipt, and again in your tracking email. You will also receive a Delivery Checklist to print out and have on hand when receiving your shipment in a separate email when the product ships.  

What To Do When Product Arrives

Step 1:  

Unload the Product and Collect Paperwork

You will get two documents:

• Delivery receipt — The driver will provide you with this document
• BOL (Bill of Landing) — The BOL is in a small plastic envelope that is taped to the top area of the pallet. Look for a label that reads “PACKING SLIP ENCLOSED”. If this is missing, that’s okay, just let us know. We can provide you with a complete list of what was supposed to be shipped to reconcile after delivery.  The items will also be on your lay-out we mailed.  

Step 2:

Visually Inspect & Count all Pallets and Cartons

• Inspect the shipment — Before the Delivery Agent leaves, walk completely around each pallet or box and visually inspect all items. Do not feel rushed. The shipment should arrive stacked evenly and banded. Do not feel rushed and do not refuse the shipment. *** If there is any visible damage you must mark “DAMAGED” on the Delivery Agent’s receipt when signing for the delivery*** Damage includes boxes that are crushed, ripped, have holes, scuff marks, shoe prints or any product falling off the pallet.
• Count the number of boxes — Both the BOL and Packing slip should list the number of pieces you are to receive. To ensure that all the product was delivered, take a moment to count the packages and verify it matches the number on your delivery receipt. ***Note any discrepancies on the delivery receipt***

If there is visible damage, don’t panic.  You just have to note it on the Delivery Agent’s receipt.  We have seen product be just fine in some smushed boxes.   We have also seen concealed damage in a perfect looking box.  We will work thru whatever the situation.  

If you can, take a video of the shipment.  That has saved many a situation.  Better safe than sorry.  

Step 3:

Sign the Paperwork

• Sign for your freight — If everything looks good, sign for your freight. If your shipment arrives with any discrepancies or damage, do not refuse it. Note any damage or missing items on the delivery receipt and contact Green Clean Designs for help.

Step 4:  

• Complete the delivery inspection — Within 48 hours of delivery all items must be externally inspected for damage and reconciled with the BOL. Review that each of the boxes you received match your bill of lading and are correct as ordered on your order acknowledgment. If you are having a hard time locating this document or are unsure about what you should have, please reach out to our team. We’re happy to help you identify exactly what you have.

• Prior to installation all boxes and packages must be inspected internally for damages.
  
  In the event of damage or defective items:
  
  DO NOT THROW AWAY THE CARTON OR PACKING MATERIALS AND DO NOT ASSEMBLE THE PRODUCT.
  
  Do not throw away cartons or packing materials until instructed to do so by Green Clean Designs, LLC.
  
  Your claim will be denied if you discard packaging material or begin assembly of any damaged products.

  • Take photos of the damaged box before removing the items.
  • Take photos of the damaged area and the entire box including the item number and PO number on the outside of the box.
  • A video is great too!  

  If no damage is noted at the time of delivery, the Carrier will require photos of the packaging to file a concealed damage claim. If there is a manufacturer defect, the manufacturer will require images of the packaging including the stickers that identify the production sku.  

• Contact Green Clean Designs, LLC and file a claim
  If there is external damage or shortage you must contact us within 24 hours of delivery receipt.
  
  Your claim will be denied if external damage or shortages are reported after 24 hours.  We know that is quick, but that is the timeline the manufacturer’s hold us to filing.  
  
  When filing a claim, the following information is required:

  • SKU number, quantity affected
  • Description of damage
  • Pictures of the damage
  • Pictures of the box where the damage occurred.
  • Picture of the overall box

  To start the Claim process please contact Kansas City Office Design by phone at (913) 701-4847 or email support@greencleandesigns.com
  
  Once the claim is submitted, our claims team will review as quickly as possible. They will either reach out to you with a resolution or may request additional information. When all necessary information is provided, our team can typically resolve your claim within 24 hours. If our team reaches out to you to request more information, we need to receive a response within 48 hours (2 business days) to keep your claim open. If we do not receive a response within 48 hours (2 business days), your claim will be denied and closed.
  
  Damaged merchandise must be held in the original packaging with all original packing material at the location the product was delivered to until the claim is resolved. Disposal of the damaged product or packaging voids the claim.